1. General Information

Sunday Stories provides an online platform for booking tours, activities, and travel-related services. As we act as an intermediary between customers and third-party suppliers ("Suppliers"), the delivery of services is subject to the terms set by the respective Supplier.

2. Service Delivery

Upon successful booking and payment, you will receive a confirmation email with all relevant details, including the date, time, location, and provider of your selected experience.

Your booking voucher/ticket serves as proof of purchase and must be presented to the Supplier upon arrival.

The Supplier is responsible for delivering the service as described in the booking details.

3. Changes and Delays

If a service is delayed or modified due to unforeseen circumstances (e.g., weather conditions, operational issues), the Supplier will inform you as soon as possible.

Where applicable, alternative arrangements, rescheduling, or refunds may be offered according to the Supplier’s policies.

4. Customer Responsibilities

Ensure you arrive on time at the designated meeting point stated in your booking confirmation.

If transportation is included, be available at the specified pick-up location at the agreed time.

Check your booking confirmation carefully and contact us immediately if there are any discrepancies.

5. Cancellations and No-Shows

Cancellations by the customer are subject to the Supplier’s cancellation policy, which is outlined during the booking process.

If you fail to show up at the meeting point on time, the service will be considered delivered, and no refund will be issued.

6. Contact & Support

For any questions or concerns regarding your booking, please contact us:

📧 Email: hello@sunday-stories.com

🕘 Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (Madrid Time)

By booking with Sunday Stories, you acknowledge that you have read, understood, and agreed to these Delivery Terms.

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